Frequently Asked Questions

Find answers to common questions about U & Me Traders, our products, orders, shipping, returns, and more. If you can't find the answer you're looking for, please contact us.

🛍️ Orders & Products

How do I place an order?

To place an order, simply browse our collections, select the desired item (clothing, accessories, or lifestyle products), choose color/size (if applicable), enter quantity, and click "Add to Cart". Proceed to checkout, fill in your shipping details, select payment method, and confirm your order.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, manage your wishlist, and enjoy a faster checkout experience.

Can I modify or cancel my order after placing it?

Orders can be cancelled within 1 hour of placement. After that, the order enters processing and cannot be cancelled. To cancel, go to "My Orders" or contact customer support immediately.

How do I know my order is confirmed?

You will receive an email confirmation with your order number. You can also check the "My Orders" section in your account.

Are the product images accurate?

We strive to display product images as accurately as possible. However, actual colors may vary slightly due to monitor settings, lighting conditions, and photography techniques.

🚚 Shipping & Delivery

How long does shipping take?

Metro cities: 2-4 business days, Tier 1 cities: 3-5 business days, Tier 2/3 cities: 4-7 business days, Remote areas: 7-10 business days.

How much does shipping cost?

Orders above ₹7,500 qualify for free shipping. Orders below ₹7,500 incur a flat shipping charge of ₹50.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order in "My Account → Orders".

Do you ship internationally?

Currently, we ship only within India. We do not offer international shipping at this time.

What if I'm not home when the delivery arrives?

Our courier partners will make up to 3 delivery attempts. You can also authorize someone else to receive the package on your behalf. Please provide a complete address with landmark for smooth delivery.

💰 Payments & Pricing

What payment methods do you accept?

We accept payments via Razorpay: Credit Cards (Visa, Mastercard, Amex), Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Wallets. Cash on Delivery (COD) is also available in select locations.

Is it safe to pay online?

Absolutely! We use Razorpay, a PCI-DSS compliant payment gateway. All transactions are encrypted with SSL/TLS technology. Your card details are never stored on our servers.

Do you charge GST?

All prices displayed are inclusive of applicable GST as per Indian tax laws. You will see the GST breakdown on your invoice.

What is Cash on Delivery (COD)?

COD allows you to pay cash when you receive your order. COD is available for orders up to ₹10,000. A nominal COD fee may apply.

Can I use multiple discount codes?

Only one discount code can be applied per order. Discount codes cannot be combined with other offers unless specified.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Products must be unused, in original condition, with all tags and packaging intact.

How do I initiate a return?

Go to "My Orders", select the order, click "Return Item", fill in the reason, and submit. You will receive return instructions after approval.

How long does it take to get a refund?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days for Razorpay payments and 7-10 business days for COD orders (via bank transfer).

Can I exchange a product?

We don't offer direct exchanges. Please return the original item and place a new order for the desired product.

Who pays for return shipping?

For defective or incorrect products, we cover return shipping. For change of mind or wrong size/color, you bear the return shipping cost.

👕 Clothing & Lifestyle Specific Questions

How do I find the right size?

Each product page has a detailed size guide with measurements. Please refer to it before placing your order. You can also check customer reviews for fit insights.

Are your products original and authentic?

Yes, we source all our clothing and lifestyle products directly from trusted brands and manufacturers. We guarantee 100% authentic and high-quality merchandise.

How do I care for my clothes?

Care instructions are mentioned on each product page and on the garment's inner tag. We recommend following them strictly to maintain the quality and longevity of your products.

Can I get a refund if the product doesn't fit?

Yes, you can return the product within 30 days if it doesn't fit, provided it is unused and in its original condition with tags intact. Please refer to our return policy for details.

🔒 Account & Security

How do I reset my password?

Click "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your inbox.

How do I update my profile information?

Log into your account, go to "Account Details", and update your name, email, phone number, or address.

Is my personal information secure?

Yes, we take data security seriously. Please read our Privacy Policy for detailed information on how we protect your data.

How do I delete my account?

Please contact customer support to request account deletion. We will verify your identity and process the request within 7 business days.

📞 Contact Us

Still have questions? We're here to help!

By Email: support@uandme.com

By Phone: +91 9519558566

By Mail: Office No:3, Above passport office, Star zone, 3rd Floor, Nashik pune, road, Nashik, Maharashtra 422101

Through Website: Contact Us Form

Last Updated: July 5, 2026

Last Updated: July 04, 2026